Moon Lake Musk Soap Bar

Due to postage, the product may arrive not in perfect condition on the top, (especially in super hot weather) this will not affect the quality of the product. Every product is handmade, so design and colour may vary, but it will always be of top quality. There will also be frosting in the colour as its natural soy and these are known for frosting. Once again this will not affect the quality/burn. 

SHIPPING

Orders are shipped out every business day.

SHIPPING INFORMATION - AUSTRALIA ONLY

AUSTRALIA

Standard Shipping

0.1kg–0.5kg - $9.70

0.5kg–4kg - $10.00

4.1kg and up - $20.00

Australia Post is the preferred carrier.

Most parcels with Australia Post are arriving on time, but delays may be experienced at certain busy times of the year.

Please check your junk/spam folder if you are waiting to receive your tracking number/confirmation.

Carnation Candles is not liable for incorrect information given when shipping information is asked at check out point. If the shipping address provided is incorrect we are not required to refund you, you the customer are responsible to make sure all shipping information is accurate before finalising your order.

All undelivered/unclaimed parcels that are returned back to us will be shipped back at the customer's own expense.

Carnation Candles is not liable if your parcel is stolen because of a request for a safe drop or a delivery instruction is written to leave your parcel unattended.

Returns Policy

Due to the nature of our products Carnation Candles does not accept any returns on any products for change of mind. 

If there is an issue with your product please email us at becjez@yahoo.com.au with a photo of the product and reason for your concerns within 14 days of your order date.

If the issue with your product is reasonable we may offer you a STORE CREDIT only of your amount spent on that product but this is not guaranteed.

Carnation Candles are not responsible for lost parcels and we recommend obtaining a tracking number for all return parcels as proof of shipment. We don’t guarantee that we will receive your returned item.